You Don't Have to Take Our Word for It!
Here's what some of our satisfied customers have to say about Hitch Automotive:
These folks are the best! I had a problem removing the ball on my hitch to change it to a different size. The owner at Hitch Automotive accomplished the removal and replacement within minutes of my coming through the door. I was very grateful for courteous, prompt and friendly service.Larry Tyma - East Dundee. IL
My daughter's car broke down in the middle of the road in the next town over from where we lived. Wasn't sure where to have it towed, the driver recommended Hitch. Scott was awesome, took the car and had it fixed and back to us in a day! Even noticed it needed an oil change and threw that in at no charge. I will definitely use Hitch again!Rose F.
Very reliable and honest service. Hitch is the only place I bring my cars for repairs, and when you go there you don't have to keep going back, they get the job done and make sure everything else is in good working order.Rebecca J.
I've had my Nissan Altima fixed twice by Hitch, and each time I had fast and friendly service. My car was done the same or next day. I was told what work should be done in the future but not pressured to add anything extra. I will continue to recommend this father & son ship to friends and family.Nicole M.
I've consistently gone here for repairs, great service every time!Colin W.
I started taking my vehicles here several years ago, when I realized they are much more cost effective than a dealership. They keep my older (10+) vehicles running smoothly.M. E.
Thank God for Hitch! In 2005, I was told I needed extensive repairs, when a friend told me about Hitch. Scott showed me how all the parts that "needed to be fixed" were actually fine. They lasted 12 more years before I sold the truck!!!! I would have been out $3,300 had I not gone to Hitch. When he tells you it needs to be fixed, it really needs it. He's not a parts changer or "wallet flusher."Dan M.
I always bring my car to Hitch, and they are very friendly and professional. Love this place!Elise M.
Scott and the crew are awesome. These guys are tops when it comes to your car service needs!! Thanks guys!Mike G.
I am in awe of how simple and stress-free my experience with Hitch was! I needed my front brakes and rotors replaced. They were able to get me in right away with competitive pricing. The staff was extremely friendly and welcoming, and their waiting area was exceptionally comfortable. I was able to wait there with my two small children, and they had plenty of space to walk around, couches to sit on and a TV for cartoons. This experience has restored my faith in good, honest car service, and I will most definitely be back for my next repair. Thank you so much, Hitch Auto!!!! A++Shelby M>
Very pleased with the service. Was recommended to them by a friend and had my wife's AC fixed here. The owner is a Marine and seems very honest! I hope I don't have to, but if my car needs anything else done, I'll take it back here.Michael M.
We were referred to Hitch Automotive by our neighbor who has used them for years. Our experience with them has been timely, professional, honest, and they do quality work. On our last repair with them, they even checked over the prior work they had done to make sure everything was still running smooth. Highly recommended by our family! Thanks Hitch!Lori A.
My parents have gone to Hitch for years. I drive out from Chicago to get my car serviced here. The people are great and the service is reasonably priced. Highly recommended!Michelle B.
Worked with the owner, Scott Hitch. The process he had in place was seamless and stress free. He provided a loaner vehicle, performed diagnostic testing, and completed the vehicle repair, same day. He assured no work would be performed until customer consent was confirmed, and the services include a 2 year/24,000 mile warranty on all repairs. Pricing was very reasonable and straight forward. Thank you Hitch Automotive for an awesome experience!Maureen F.
Hitch Automotive is a true asset to Lake in the Hills. Honest, straight up, no BS. Thanks again!Matt I.
Scott has been servicing my Ford F250, Cadillac Escalade and a Dodge Charger for years. Always has been honest, fair with great quality. Would highly recommend.David W.
Scott and the mechanics that back him have proven to me several times with a few different vehicles that they know their craft. I brought my 2002 Kia van to Hitch, because I had a to move my son to Champaign for college. Not only did Hitch Automotive do all the needed repairs on time, the trip went without a problem; exceeding my expectations. Scott always comes through with his honest assessment and fast work. I'll bring all my cars to him in the future.Richard F.
After a few misfires with other shops, I found Hitch Automotive many years ago after a referral from a friend. I have always been treated fairly, with respect and courtesy from Scott and his staff. His continual upgrades to service and diagnostic equipment helps to ensure that problems with my vehicles are fixed quickly, accurately, with the lowest possible cost and downtime. Free loaner cars are a giant plus as well. I bring all my family's vehicles here, and highly recommend the shop to all my friends.Brian M.
I have been taking my cars to Hitch Automotive for many years and have referred several friends. Scott and the staff there are friendly, knowledgeable and most importantly honest.Jeff G.
Always appreciate the fact that you let us know what we need to get done and what to look at down the road. That is why you take care of all five of our cars. When we brought our daughters' cars in recently we asked to you to look over them for winter safety and for our girls driving to and from college. You took the time to break out what had to be done and what could be postponed and for how long. As parents, we appreciate that. Your customer service is excellent, and you always strive to make sure that the customer is happy. We recommend you to everyone we come in contact with and will continue to bring all our cars to Hitch.Jim & Ellen R.